Q&As

Here we have collected the most common questions that our customers ask. Here you can quickly find answers to questions you have before or after your order. However, if you do not find the answer here, you can always contact our customer service atinfo@hangtensurf.com

 

RETURNS, COMPLAINTS & REFUND

  • 14 days open purchase
  • All size changes are free for the first time
  • Returns after 14 days are for you as a customer in Sweden, SEK 79.
  • Customers outside Sweden handle the actual return shipping.
  • Complaints are made to our customer service:info@hangtensurf.com
  • Refunds will be made as soon as we receive the products back

      CANCEL ORDER

      If you want to cancel an order you just made emailinfo@hangtensurf.com with the order number of the order you want to stop.

      If you bought an item within 14 days that is now cheaper than when you bought, you can email our customer serviceinfo@hangtensurf.com and at best get back the difference.

      DELIVERY AND SHIPPING COST

      Shipping within Sweden is free until further notice. Shipping normally costs SEK 49 and is placed on your order at checkout. If you order for SEK 999 or more, shipping is always free, even for orders outside Sweden.

      Delivery time within Sweden is 2-5 days. We send your order with PostNord and your package is delivered to your mailbox or to the nearest agent.

      If your order has not arrived despite the fact that several days have passed, we will help you. First, you can check for an email from us with a tracking link to see where your package is. The link will be sent as soon as your order is sent from our warehouse. If you have not received the tracking link, contact us! Enter your order number that you received in your confirmation email when you placed your order.. 

      PAYMENT

      • With Klarna. you can choose to pay directly, pay later or split your payment.
      • Pay easily and quickly with Apple Pay or Google Pay, the fastest transfer of all options.
      • When you pay with PayPal, they are responsible for the return if you register on their site.

        SIZE GUIDES

        • See our size guidehere. 

        If the size guide does not help you and you are still unsure of which size to choose, then email our customer service atinfo@hangtensurf.com we will help you in the best way.

        GIFT CARD

        Choose the amount and simply fill in your email at checkout. We will email the virtual gift card within a few minutes and you will not have to wait for shipping. The gift card is valid in our shop for 1 year and is delivered via e-mail.

        COOPERATION

        Are you an influencer with few or many followers We collaborate with both large and small influencers and are always interested in new profiles who like surfing, skating or any other extreme sport. Do you want to collaborate with us at Hang Ten Kul! Contact us atå info@hangtensurf.com then we will surely find a good collaboration. If you have ideas for new ways to collaborate, we gratefully accept that proposal as well!

         

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