Exchanges

Exchange for another item / goods

Switching to another item is free shipping. Email us atin nfo@hangtensurf.com with information about:

Reason for the change.

2. Change to which item.

Use the DHL return shipping note (included in the package) and hand in the return to the nearest DHL agent.

When ordering specific products, we send a QR code via email which you show to a Postnord agent. The postal agent then prints a return label which you paste on the package for return.

When we have received the return, we will send out the new item free of charge.

Note that the product must be in substantially unchanged condition. Ie unused and not damaged.

Exchanges can be made with the same value or cheaper. If the item is cheaper, the difference will be refunded to the same type of payment that was used at the time of purchase.

NOTE! If the price has changed on the item you intend to exchange, the price you paid at the time of ordering applies. So we do not price match and do not refund any difference if the product you have changed now costs more or less.

When we have received the item in return, we will send the new item within 5 working days. Please note that at high load, return handling can take up to 14 days.

NOTE! It is very important that you write a telephone number that we can reach you during the day if we have any questions regarding your return.

Return by Posten:

Visit your local Posten agent, send the item to:

Hang Ten

Earius International AB
Hermelinsvägen 21
132 46 Saltsjö-Boo

For all communication regarding exchanges / returns / inquiries, write your order number as a message subject in the email to us.

Refund

Credit card purchases:
If you return an item that you purchased via credit card, you do not need to send an account number as the refund will be made to the same account that was used at the time of purchase.

Other information

When you shop at Hang Ten, you always have a 14-day exchange right and an open purchase.

If you have questions about your product or your purchase, feel free to email us at info@hangtensurf.com and we will help you.

We follow the Swedish Consumer Agency's rules and guidelines for e-commerce.

Pre-loader