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Do you have a question? Hopefully you will find the answer in ourFAQs .
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Free shipping within Sweden. Other countries within the EU, we offer free shipping on all orders over 99 Euro.
Klarna:Visa, MasterCard, Maestro, American Express. The total amount will be deducted from your card when the order is sent.
Paypal
You can return any product from Hang Ten within 14 days of the item being delivered. We offer free exchanges within Sweden.
Measure yourself or a product you have at home to get the right size. See the guide below for each product, measure in Centimeters (CM) per size. Example:If you measure half your waist (or full waist divided by 2) and the measure band mention 40 cm you should pick Size Medium for the Boardshorts 15 '(Icon Shorts)
Returns, exchanges & complaints
When you shop at Hang Ten, you always have a 14-day exchange right and an open purchase.
If you have questions about your product or your purchase, feel free to email us at info@hangtensurf.com and we will help you.
We follow the Swedish Consumer Agency's rules and guidelines for e-commerce.
Exchange for another item / goods
Switching to another item is free shipping. Email us atin nfo@hangtensurf.com with information about:
Reason for the change.
2. Change to which item.
Use the DHL return shipping note (included in the package) and hand in the return to the nearest DHL agent.
When ordering specific products, we send a QR code via email which you show to a Postnord agent. The postal agent then prints a return label which you paste on the package for return.
When we have received the return, we will send out the new item free of charge.
Note that the product and also the packaging must be in substantially unchanged condition. Ie unused and not damaged.
Exchanges can be made with the same value or cheaper. If the item is cheaper, the difference will be refunded to the same type of payment that was used at the time of purchase.
NOTE! If the price has changed on the item you intend to exchange, the price you paid at the time of ordering applies. So we do not price match and do not refund any difference if the product you have changed now costs more or less.
Return item / goods
Return of goods (ie not exchange) paid for by the customer himself . Email us atin nfo@hangtensurf.com with information about:
Reason for the return.
2. If we are to send a shipping note (NOTE! Cost SEK 79) or if you solve the shipping yourself.
Use the DHL return shipping note (included in the package) and hand in the return to the nearest DHL agent.
When ordering specific products, we send a QR code via email which you show to a Postnord agent. The postal agent then prints a return label which you paste on the package for return.
When we receive the item in return, a refund will be made within 5 working days. Please note that at high load, return handling can take up to 14 days.
NOTE! It is very important that you write a telephone number that we can reach you during the day if we have any questions regarding your return.
Return by Posten:
Visit your local Posten agent, send the item to:
Hang Ten
Earius International AB
Hermelinsvägen 21
132 46 Saltsjö-Boo
Returned goods must be unused and in new condition, this also applies to packaging.
For all communication regarding exchanges / returns / inquiries, write your order number as a message subject in the email to us.
Warranty / Complaint
Any guarantees or complaints must be notified via email info@hangtensurf.com before return. Returns may not be made until an agreement with Hang Ten has been reached. In some cases, a photo may suffice, which means that we want a correspondence before the warranty case starts.
We follow the Consumer Purchase Act and if you want to read more about the rules that apply, visit www.konsumentverket.se. We will follow the General Complaints Board's recommendations in the event of a dispute.
Refund
Credit card purchases:
If you return an item that you purchased via credit card, you do not need to send an account number as the refund will be made to the same account that was used at the time of purchase.
Uncollected packages:
You have 14 days to pick up your package at the delivery point. If you do not pick up the package within that time, it will be returned to us. For uncollected packages, we deduct SEK 300 for shipping and administrative fees on the amount you will receive back.
We are happy to answer your questions or give you an estimate. Just send a message in the form below with any questions.
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